Team Leader & Manager Development Programme
Concept: Three development workshop days spread over 6-8 weeks
Between workshops participants will be required to do a limited amount of job and
course related work, including discussions with their line manager. The engagement of
the course sponsor within the participants business is critical to ensuring that the
participant is given the time and drive to complete the work between workshops.
Workshops will be a mixture of theory, discussion, exercises and activities designed to
be engaging to the typical challenges facing team leaders and middle managers in any
organisation.
Each workshop to run from 9:30-16:30, with a 45-minute lunch break and suitable midsession
breaks.
Location can be on your premises or another suitable venue
Workshop Day 1 – Self Awareness
A Self-Awareness workshop based on Insights Discovery*, a leading personality profiling tool. Participants will receive a printed report (containing Foundation and Management chapters), a workshop journal and a set of the Insights soft coloured blocks. They will discover more abut themselves, what energises them, and what they find more uncomfortable. We’ll provide tips on how you might more effectively communicate with those who operate from different motivations.
*For in-house course we are also able to provide ColorPersona or CliftonStrengths (StrengthsFinder) profiling tools
Workshop Day 2 – Developing Yourself as a Manager
Handling Difficult Conversations at Work
- Introduction and Session Objectives
- Difficult Conversation Subjects
- What Makes a Conversation Difficult?
- Common Mistakes in Handling Difficult Conversation
- Preparing for a Difficult Conversation
Understanding Effective Communication
- The Functions of Body Language Within Communication
Communication Styles
- Ego States – Transactional Analysis
- The S.E.W Model for Giving Feedback
- Activity: Putting It All Together
Working with Your Manager and Team
Doing Delegation Right
- Understanding Delegation
- Defining Delegation
- Four Basic Steps to Delegation
- Deciding What to Delegate
- The Five Levels
- Monitoring Delegation
Offering Feedback
- The Ingredients of Good Feedback
- Create an Action Plan
Workshop Day 3 – Developing Your Team Members
Coaching Skills
- Why Coaching?
- Benefits of Coaching
- Uses for Coaching
- Formal vs Informal
- Directive vs Indirective
Questioning Techniques
- Powerful Questioning
Three Levels of Listening
- Active Listening Dos and Don’ts
The G-R-O-W Coaching Model
- Start with the Goal
- Defining the Goal
- Examine the current Reality
- Exploring the Reality: The Problem Frame
- Explore the Options
- Generating Options Using 6 Thinking Hats
- Establish the Way forward
- Your Turn
Creating Accountability
- Key Characteristics
- The Accountability Cycle
- Ways to Increase Accountability
- The Building Blocks
- Transparency
- Honesty
- Credibility
- Integrity
- Trust
Case Study
- Questions
- Accountability Starts with Me!
Structuring Expectations
Time Management Tools
- Another Day at the Office
- Planning Tips and Tricks
- Eisenhower Matrix
Planning Tools
- Guidelines for Efficient Planning
- Microsoft Outlook and other tools