Tag Archives: consistency

Creating an accountable organisaton

A basic definition of accountability is how an individual or organisation justifies their actions to others and takes responsibility for the outcomes. It sounds like a heavy, negative thing, but accountability builds trust and cooperation within the workplace and with clients. It can also help to stop an error in its tracks before it snowballs into something much bigger. We’ve boiled it down to a few basics to help set you off in the right direction. Be consistent – Don’t treat one employee, colleague or boss differently from others. Leave biases at the office door when you walk in. If you want people to be transparent, they have to know that they are on an equal footing with everyone else. Be open – Be ready to explain how you reached a decision. This helps others to understand the impact of …

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